s

FAQ

RETURN POLICY

All returns must be made within 30 days upon receipt. Please send an email to Info@LiliKleinJewelry.com and we will assist you with the return or exchange. Once we receive the piece, a full refund will be provided minus any shipping charges.

All custom or sale pieces are final sale and may not be returned or exchanged. 

*If the plating for a piece has worn off over time, feel free to send it back and we will re-plate it free of charge.  

 

SHIPPING/DELIVERY

We offer both domestic and international shipping. The shipping times for orders are as follows:

  • Necklaces & Earrings: Please allow 1-2 weeks for your order to ship.
  • Rings: Due to rings being custom sizes and made to order, please allow up to 3-4 weeks for them to ship.

*Custom orders can take longer depending and will be communicated in advance. 

 

WHAT IS 14K VERMEIL?

14k Vermeil is sterling silver plated in 14k gold. Vermeil has a much thicker plating of gold than a normal piece of plated jewelry, and is made entirely of precious metal; which provide an intrinsic value.  

 

HOW DO I CLEAN MY JEWELRY?

All sterling silver pieces should be cleaned using jewelry cleaner or polishing cloths. All 14k vermeil pieces should be cleaned using a small amount of dish soap and warm water. Please make sure to dry each piece thoroughly. Note: Do not use any kind of jewelry cleaner or polishing cloth on vermeil jewelry, as this can cause the plating to come off. 

 

DO YOU MAKE CUSTOM ORDERS?

Of course! I love making custom pieces - everything from engagement rings to name plaque necklaces. Send an email to Info@LiliKleinJewelry.com and we can discuss what you are looking for!

 

WHERE ARE YOU LOCATED?

Los Angeles, CA

 

HOW CAN I GET IN TOUCH WITH YOU?

Send an email to Info@LiliKleinJewelry for any questions, comments or inquiries.